No matter your role—researcher, educator, IT professional, or institutional leader—this FAQ page is your guide to making the most of the upcoming Resource Center on the MS-CC website. The Resource Center is a free, community-driven platform supporting institutions of all sizes with curated guidance, practical tools, and real-world examples spanning cyberinfrastructure, research computing, data management, and emerging technologies. Here, you’ll find clear answers to common questions about accessing resources, creating accounts, and contributing content.
General Information
The Resource Center is designed to support institutions, researchers, educators, and IT professionals by providing curated guidance, tools, and examples related to cyberinfrastructure, research computing, data, and emerging technologies such as AI. It serves as a central place to find practical resources applicable to institutions of varying sizes and capacities.
Content is reviewed and updated regularly. New resources are added as programs evolve, technologies change, and community needs are identified. Some materials may be updated more frequently than others, depending on their topic and relevance.
The resource center is open to the broader community, including faculty, researchers, students, IT professionals, administrators, and institutional leaders. Some resources may be tailored to specific audiences, but access is not restricted.
No. All resources available through the Resource Center are provided at no cost.
You can browse by topic, resource type, or audience, or use the search function to find specific content. Featured resources and curated collections can also help guide you to commonly used or recommended materials.
If you need help finding or using resources, you can reach out to support@ms-cc.org. Guidance may include technical assistance, navigation help, or referrals to additional MS-CC support where appropriate.
Access Issues
You can view the basic page without logging in, but to access specific resources, you will be prompted to log in or to create an account.
When you complete the MS-CC Join Form, an account will be created for you on the Resource Center website.
Use the “Forgot Password” link on the login page to reset your password. Instructions will be sent to the email address associated with your account.
Some materials, such as PDFs or downloadable documents, may be saved for offline use. Interactive or web-based content generally requires an internet connection.
The Resource Center is designed with accessibility in mind and strives to follow established web accessibility standards. If you encounter an accessibility barrier, please contact the support team so it can be addressed.
If you have an account, you can update your login credentials and personal information through your account settings.
Technical Support
Technical issues can be reported using the contact or support information provided on the site. The support team will respond as quickly as possible.
The Resource Center supports modern, up-to-date web browsers such as Chrome, Firefox, Safari, and Edge. For the best experience, ensure your browser is updated to the latest version.
If you experience problems accessing content, use the site’s support email and include details such as the page URL, the issue you encountered, preferably with screenshots, and your browser or device.
Content-Specific Questions
Suggestions for new resources or improvements are welcome and can be submitted through the feedback form.
Usage rights vary by resource. Some materials are openly licensed, while others may have specific attribution or use requirements. Licensing or usage information is provided where applicable.
Yes. Resources are intended to be shared broadly, provided that any applicable licensing or attribution requirements are followed.
Content is developed by MS-CC staff, partners, and community contributors, and may also include curated links to trusted external resources.
Resources are reviewed by subject-matter experts and MS-CC staff before publication. Content is periodically reviewed to ensure it remains current and accurate.
User Contributions and Feedback
Feedback can be submitted through the site’s feedback form or contact information. User input helps guide future improvements and content development.
Yes. Community contributions are encouraged, subject to review and approval.
Submitted content is reviewed for relevance, accuracy, clarity, and alignment with the Resource Center’s mission and goals before publication.
Submission guidelines typically include requirements related to content quality, originality, licensing, and appropriate attribution. Details are provided through the contribution or contact section of the site.
Security and Privacy
Appropriate technical and administrative safeguards are used to protect user data and maintain site security.
Personal information is used only for purposes such as account management, communication, and improving the user experience, in accordance with applicable privacy policies.
Where applicable, users may request to opt out of certain data collection practices or request deletion of their personal information by contacting support.
Access to personal information is limited to authorized personnel who require it for operational or support purposes.
Special Features
Depending on availability, advanced features may include curated collections, searchable filters, saved resources, or personalized recommendations.
If logged in, you may be able to customize your experience by saving resources, updating preferences, or tailoring content recommendations.
At this time, the Resource Center is accessed through a web browser and is designed to be mobile-friendly. No dedicated mobile app is required at this time.
Troubleshooting
Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact technical support with details about the issue.
Please report any incorrect or outdated information using the feedback or contact options on the site so it can be reviewed and corrected.
